IT Support – the right expertise at the right time

News and Blogs

15th January 2018

Outsourcing IT expertise can take many forms. The two most common, however, are either passing all IT support, infrastructure and change expertise to a third-party partner, utilising their experience, knowledge and dedicated resources, enabling you to focus purely on your core business or to work in a hand-in-glove way in support of an IT manager, providing them with additional resources and systems to support and protect the company, reducing HR responsibilities but maintaining access to the skilled expertise as and when required and often benefiting from specialist alerting applications to provide the most stable IT infrastructure for your team as possible.

Why consider Outsourcing

With technological advances, you may feel that you no longer have the best expertise locally to support your business needs or be benefiting from the latest technologies to protect your critical business systems.

You may be experiencing more and more that your team is becoming involved in dealing with IT issues, impacting their productivity rather than focusing on their responsibilities in the business. In a small business, the responsibility of the internal IT network generally rests on the shoulders of one individual who may not even be particularly ‘IT savvy’!

If you are pushing along with a business expansion, often, you will drive your investment commitments towards additional business development, recruiting people to deliver growth through sales and operational delivery. In this case, outsourcing back office needs, such as an expanding IT network, is a good way of giving your team the support they need without the commitment of employing a team.

Why Do You Need Technical Expertise?

Today, businesses can no longer consider IT a ‘back office’ or a ‘support tool’. Instead, it is now a primary, business-critical part of almost every organisation in one way, shape or form.

Along with digitisation comes the need for technical expertise when things fail or go wrong (which they do – and usually when you either least expect or can’t afford to fix the problem). Moreover, digitisation also brings obligation and responsibility, working within the confines of what will be, from May 2018, the General Data Protection Guidelines (GDPR) to protect individuals’ data.

Working with an IT partner can vastly support a business owner in terms of observing those obligations and removing the headache of IT from their team. So any problems, pick up the phone and call one number and (if you’ve picked the right Partner) you’ll have an experienced engineer ready to assist immediately.

Benefits of outsourcing to Microminder

We have a vast team of engineers strategically based in all areas of the UK and the Republic of Ireland to ensure we can be onsite when needed. In addition, we offer immediate telephone IT support where we achieve a successful fix rate of over 85% using remote access technology to fix your reported issue.

Microminder is not new to the scene. However, with 35 years of continuous trading, we have the experience and providence to give you complete peace of mind and reassurance that you have the best IT partner for your needs.

We offer a wide range of Technical Services, allowing us to be a market leader and the chosen IT provider to over 2000 clients nationwide.

Support from a Partner on an ad-hoc basis can sometimes become rather costly, so Microminder offers cost-effective support contracts which include everything you might need from your IT Partner. Get in touch today!

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