Should you spy on your team’s daily work? 

News and Blogs

28th February 2023

Should you spy on your team’s daily work? 

Since the pandemic, employers around the world have needed to change. They’ve had to shift how their employees operate. Remote work is very much here to stay. Organisations and employees can both benefit from the work-from-home and hybrid work revolution.

Cost savings is a driver for supporting remote work. Employee morale and productivity can also be higher when employers grant this flexibility. 

Many organisations support some type of remote work. Statistics show that:  

  • 16% of companies are completely remote. 
  • 40% support hybrid office/remote working. 
  • 44% don’t allow employees to work remotely.

While there are benefits, there are also challenges to this new environment. Employers worry about the cybersecurity risks of remote teams. Managers can find it more challenging to make sure employees are doing what they should do. 

The remote and hybrid work environment has led to the rise of employee monitoring tools. These tools have mixed reviews from employees. 

What is employee monitoring software? 

Employee monitoring software tracks digital movements. This can include everything from general clock-in clock-out tracking to taking screenshots of an employee’s computer several times per hour.  

Tracking tools like Hubstaff and BambooHR track many activities on a person’s computer. The information is then sent in a daily or weekly report to the company.  

Items that these tools can track are:  

  • Time clock. 
  • Keyboard activity. 
  • Keystrokes. 
  • Mouse activity. 
  • Websites visited. 
  • Screenshots of the desktop. 
  • Apps used and how long in use. 

The most invasive of tools can even track the sounds and video of the employee.  

Tracking can be visible, so the employee knows about it, or the tracking can be completely hidden from the employee.  

It depends on the tool used and the cultural and ethical considerations of the employer.  

This type of monitoring can benefit an organisation worried about “productivity theft.” But it can also alienate good employees and torpedo morale and trust.  

Let’s go through the pros and cons before you set up this type of system.  

Monitoring tools pros 

1. Understand time inputs  

Knowing exactly how much time employees spend on a project can help with future ROI projections.  

2. Reduce time wasting  

About half of monitored employees spend 3+ hours per day on non-work activities. When employees know that their boss is monitoring their app usage, they’re less likely to goof off.  

3. Billing time tracking  

If you invoice your clients based on time, monitoring tools can help capture the teams time correctly so it’s billed properly. This stops hours falling through the cracks.  

Monitoring tools cons 

1. Hurts Team Morale  

Many employees feel they are put in a cage when monitoring is introduced. Morale can plummet, which takes productivity and trust along with it.  

2. Activity isn’t Productivity  

Many tools simply report on keyboard and mouse activity. But what if the employee must solve a workflow issue and needs to use their brain for a few hours, not their mouse?  

3. Good Employees Leave 

Nearly half (47%) of surveyed tech employees said they would quit if their boss tracked them.  


Microminder is the leading strategic IT business partner in the dental sector – we have been proudly supporting the dental community for over three decades.   

We pride ourselves on building lasting relationships with our clients where they trust us with their IT strategy, implementation and ongoing support, allowing them to focus on patient care.   

Our solutions, IT Support, Managed Services & VoIP Telephony are cost-effective and inspired by the latest technology, underpinned by market-leading technology partners such as Microsoft, Datto and Software of Excellence.    

Microminder’s experts are passionate about technology and are always on hand to support and guide you, so please get in touch today:    

Call us on 0208 799 6883 or follow us on social media. 

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