Get to know the people behind the service. “Meet Microminder” interviews our team so you know who you’re working with and what you can chat about over a cup of tea! This week we’re speaking to one of our engineers, Robert. Spoiler alert – he has very cool hobbies. So take it away, Robert!
Who are you? Robert Moore
What do you do? Field service and Telephone support engineer
What does that mean? I do a mixture of roles between the helpdesk and on-site fieldwork. I resolve issues such as downed servers and network connectivity problems on-site and perform installs for practices. On the helpdesk – it’s my job to support and resolve escalated problems remotely.
Where do you live? Motherwell, Scotland
How long have you worked for Microminder? I’m relatively new to the company, as I only started in February 2019!
What’s it been like so far? Coming from a vastly different role, it’s been a nice change of pace, and I have found myself right at home in the team. Despite the company’s large size, Microminder had a very personal feel right away, and I like that!
What did you do before? I’ll have been in IT for seven years this year. I started in an IT and Telecoms apprenticeship where I threw caution to the wind, knuckled down and learnt the ropes!
In that time, I’ve been exposed to many technologies, old and new. I have also had mentors with decades of experience that I constantly bounced off, always trying to be just as knowledgeable. In addition, working for an MSP meant I got to see how companies operated with their IT infrastructure, which was very interesting to me.
The experience has made me an adaptable engineer – you can drop me off anywhere, and I’ll get the job done!
What’s your favourite part of the job? The fix. It’s a rush when you face a challenge, and the hard work, patience, and determination pay off. It’s a great feeling, like solving a giant puzzle!
Tell us what excites you most about the future. The future of Microminder is undoubtedly going to be interesting. With tech moving so quickly, it’s exciting to think about what we’ll do to make clients’ lives easier in the future. Maybe we’ll utilise more Internet of Things (IoT) products to improve our clients’ technology experience. Remote internet-powered doorbells, preheating the Practice in the morning via your phone – it’s all possible!
Where can we find you when you’re not working? When I’m not with my family, you can find me at the Gym training in MMA or making music – video games and the odd book make it into the mix from time to time too!
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