Could missed calls be costing your veterinary practice valuable appointments? Discover how Kate, Microminder’s AI receptionist, helps veterinary practices manage calls 24/7, support reception teams and improve communication with pet owners.
Key Points
Veterinary reception teams have a lot to manage throughout the day. From booking appointments and welcoming pet owners to handling enquiries, coordinating with veterinary nurses and supporting vets, reception staff are often balancing several responsibilities at once.
During busy periods, lunch breaks or outside normal opening hours, answering every incoming call can be challenging.
Missed calls can mean lost appointment opportunities, frustrated pet owners and delays in getting pets the attention they need. Relying solely on voicemail can also create additional follow-up work for already busy teams.
For veterinary practices, providing accessible and responsive communication is essential to delivering a positive client experience.
Kate is Microminder’s AI receptionist, designed to help UK veterinary practices manage incoming calls and routine pet owner enquiries.
With 24/7 call answering, Kate helps ensure calls are handled even when your reception team is busy or unavailable
Kate can also be customised to suit your veterinary practice’s requirements, with additional capabilities available depending on the selected configuration.
Kate isn’t designed to replace your receptionists. Instead, she provides additional support by helping manage routine calls and appointment enquiries, allowing your team to focus on welcoming pet owners, supporting veterinary professionals and attending to patients.
For practices experiencing high call volumes, this can help reduce administrative pressure and create a more manageable reception workflow.
Whether your practice is handling routine check-ups, vaccinations, follow-up appointments or general enquiries, having additional call-handling support can make a real difference to your team’s day-to-day workload.
It also helps create a more accessible experience for pet owners who need to contact your practice outside standard opening hours.
Missed calls don’t have to mean missed opportunities. Kate helps veterinary practices manage calls around the clock, support appointment workflows and give reception teams additional breathing space.
Book your free 30-day demo with Microminder.
Visit microminder.com, email solutions@microminder.com or call 020 8799 6883 to find out more.
Kate is an AI receptionist for veterinary practices that answers calls 24/7, captures caller details and supports routine enquiries and appointment workflows.
Yes. With the relevant configuration and a compatible veterinary practice management system, Kate can book appointments directly into the system.
Yes. Kate provides 24/7 call answering, helping veterinary practices manage calls when reception staff are unavailable.
Yes. Kate can capture relevant caller information and details about the reason for the call, with pet information supported where configured.
No new hardware is required. Kate is designed to work with existing phone lines or team mobiles, subject to the practice’s setup.
