Embracing Change: Your Practice and the Transition to VoIP

News and Blogs

8th February 2024

Communication is at the heart of every successful medical and healthcare partner. But did you know that the way we make calls is about to change? Microminder, your trusted IT partner, is here to guide you through the transition from traditional phone lines to Voice over Internet Protocol (VoIP) and ensure that your practice stays connected seamlessly.

The Big Shift to Digital Communication

In the coming years, the phones we have been using so far will be replaced by a more modern system. This change involves moving from the traditional landline system, known as the Public Switched Telephone Network (PSTN), to a new and improved fully digital network. As such, phone calls will be carried over the Internet, offering numerous benefits for medical and dental practices.

Why the Change?

The decision to switch to VoIP is not a random one. It arises from the need for more advanced and efficient communication systems. Although the traditional public switched telephone network (PSTN) has served us well, with the rapid technological advancements, it is crucial to embrace VoIP for many reasons. These critical reasons are:


With VoIP, you can make and receive calls from anywhere in the world with an internet connection. This is great for healthcare professionals who are on the move and need to stay connected. It also accounts for sicknesses amongst experts and healthcare professionals looking to work from home. The software empowers a seamless communication experience, regardless of the location.

Cost Savings:

Traditional landline services can be pricey. VoIP, on the other hand, uses your existing internet setup, which can save you money on communication costs in the long run. Many practices have the traditional services and internet setup, meaning two monthly costs. Voip enables practices to use one avenue of communication, cutting costs.

Elevate Patient Responsiveness:

Tailor your patient interactions and streamline call management by instantly recognising incoming callers. With the caller ID feature, you gain crucial insights at a glance, empowering you to prepare and respond effectively to each call.

Seamlessly Transition Existing Phone Numbers:

Your practice’s phone number is a vital element of your brand, displayed on signs, billboards, and more. Facilitate a smooth transition by porting your existing number to VoIP, ensuring unlimited calls within the UK and maintaining the continuity of your established brand identity.

Enriched Customer Engagement:

Enhance the customer experience by incorporating marketing messages during wait times. This not only maximises revenue through additional marketing opportunities but also adds value to the customer journey while they await their call to be addressed.

The Countdown to 2025: What You Need to Prepare

With phone companies planning to withdraw the Public Switched Telephone Network (PSTN) by 2025, it’s essential practices prepare for this transition.

At Microminder, we are leading the way to ensure that your switch to Voice over Internet Protocol (VoIP) is smooth, hassle-free, and customised to your specific needs.

Here are a few things to keep in mind:

Check Your Internet Setup: Ensure your current internet setup is ready for VoIP. Microminder can help figure out if any upgrades are needed.

Update Your Equipment: Ensure that your current phones and devices can work with the VoIP system. Microminder can assist in making your equipment compatible or suggest suitable alternatives.

Stay Secure: When going digital, it’s crucial to keep everything secure. Microminder will use strong security measures to protect your calls and patient data.

Learn and Ask for Help: Our experts will work alongside your team and provide training for your staff to help them get used to the new VoIP system. And if you have any questions or issues, our support team is versed in the industry and is ready to assist.

Partnering with Microminder for a Seamless Transition

At Microminder, we take pride in being your strategic IT business partner that you can trust. We are committed to keeping your practice up-to-date with the latest technological advancements. Switching to VoIP is not only essential but also an opportunity to improve the efficiency and effectiveness of your communication systems.

Get in Touch:

The evolution of communication technology has revolutionised the way businesses operate. The transition from traditional phone systems to VoIP is no longer a luxury but a necessity for organisations seeking enhanced functionality, cost savings, and improved scalability. With Microminder’s reliable and comprehensive VoIP solutions, businesses can overcome pain points associated with traditional phone systems and unlock the full potential of their communication capabilities. 

By embracing VoIP, you can empower your dental, veterinary or optometry practice with advanced features, excellent call quality, and seamless customer interactions, ultimately driving business growth and success in the digital age! Click here to learn more, or contact us today at 020 8799 6883!

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