Elevating Patient Retention: 5 Key VoIP Features for Healthcare Practices

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1st February 2024

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In the highly competitive world of healthcare, patient retention is critical for the long-term success of a practice. To achieve this, providers must employ innovative strategies that enhance patient satisfaction and foster lasting loyalty. One such strategy is the integration of Voice over Internet Protocol (VoIP) technology, which offers a range of innovative features designed to significantly benefit patients and strengthen relationships between providers and their clients.

In this article, we will delve into these features and explore how they can empower providers to build meaningful connections with their patients and deliver the best possible care.

1. Efficient Call Handling:

In an era defined by on-demand expectations, patients not only want but expect quick and efficient communication from their healthcare providers. VoIP technology can help practices handle calls more effectively with its auto-attendant and call-routing features. This feature ensures that calls are directed to the most appropriate staff member, saving valuable time for patients and improving overall satisfaction. Personalised voicemails add a custom touch to the patient experience, setting a positive tone from the first contact. In addition, the call queuing tool prevents calls from getting dropped. Our studies showed that 76.3% of callers move on to the next practice if their call is unanswered on the first try. To put this statistic into perspective, on average, practices lose around seven daily opportunities due to missed calls. Our call queuing feature ensures that every patient interaction is consistent and high quality.

2. Missed Call Feature:

We understand that there may be instances where you cannot manage a patient’s call immediately. That’s why our VoIP system records each incoming call with detailed information. Furthermore, the system sends email notifications with audio attachments to enable effective follow-ups. At the same time, a visible indicator on the physical handset ensures that no patient inquiry goes unnoticed, maintaining a seamless communication loop. This feature helps ensure your team is well-informed and prepared for effective follow-ups with your patients.

3. Cost Savings:

Traditional phone systems can be costly for healthcare providers, especially for long-distance or international patient communication. By using Voice over Internet Protocol (VoIP), providers can make unlimited free calls to national numbers and benefit from competitive rates for international calls. With the added flexibility of receiving (making) unlimited calls from abroad and using the app on a phone or laptop, providers can ensure accessibility from any location, thereby promoting convenience and operational efficiency.

Unlimited Free Calls to UK mobile and landlines every month to 01, 02, 03, 04 & 07 prefixed numbers. Affordable rates for international calls.

4. Enhanced Communication:

Cloud-based VoIP systems are changing the way we communicate by going beyond traditional phone calls. The implementation of Unified Communications, compatible with IOS and Windows, offers a valuable solution for a handset-free setup in medical practices. This functionality ensures that your receptionist benefits from a hands-free experience, allowing them to seamlessly type, write, or assist patients without any physical constraints. As a result, these tools not only improve patient satisfaction but also contribute to an overall improvement in the quality of care provided.

5. Data-Driven Personalisation:

VoIP technology is not only a communication tool but also a strategic asset. It empowers providers with data analytics, which offer valuable insights into patient communication and preferences. You can then use this data to facilitate personalised and targeted patient communication, nurturing robust relationships and fostering lasting loyalty. Providers can also improve their services by analysing call patterns and durations and identifying peak times that could require additional personnel. The system’s call recording capabilities contribute to training and ongoing monitoring, which is especially crucial in handling sensitive personal care matters.

If you’re looking to improve communication, reduce costs, and provide better care to your patients, VoIP technology can help. This innovative technology seamlessly streamlines communication while delivering personalised patient care. To begin this transformative journey, contact one of our experts today to explore the numerous benefits of implementing VoIP technology in your practice.

Get in Touch:

The evolution of communication technology has revolutionised business operations. Transitioning from traditional phone systems to VoIP is necessary for organisations seeking enhanced functionality, cost savings, and improved scalability. Microminder’s reliable and comprehensive VoIP solutions empower businesses to overcome challenges associated with traditional phone systems and unlock the full potential of their communication capabilities. 

Embrace VoIP to empower your dental, veterinary or optometry practice with advanced features, excellent call quality, and seamless patient interactions, ultimately driving growth and success in the digital age! Click here to learn more, or contact us today at 020 8799 6883!

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