FREQUENTLY ASKED QUESTIONS
We understand that techy jargon can sometimes be a bit confusing so we've put together some FAQ's that might help.
WHY IS THE HIGH STREET RETAILER SOMETIMES CHEAPER THAN YOU?
When manufacturers build computers they use different grades of internal components. Consumer (High Street) products use cheaper components as these machines are expected to be used relatively lightly - maybe 2-3 times a week for short periods. Commercial units use higher grade components to cope with being used/on perhaps 24/7.
WHY DO YOU NEED TO DO A SITE SURVEY?
We want to make sure that disruption to your business is kept to a minimum. During the visit our engineer can make suggestions around installation workflow, additional support services and give pointers on things you may not have considered.
I WANT ONLINE BACKUP BUT YOU INSIST ON A LOCAL BACKUP DRIVE. WHY?
Online Backup is a superb disaster recovery tool in fire/flood/theft scenarios but often, data recovery speeds depend on your internet provider and speeds and can take many hours more than if we are reinstating data direct from a local drive.
WHY DON'T YOU JUST SEND AN ENGINEER STRAIGHT TO ME?
We are able to resolve around 80-85%%of all issues remotely. We aim to answer your call and be dialled in within 5 minutes of you ringing. Often, we could have fixed your problem far quicker than the time it takes to get an engineer to you. But don't worry. If we can't fix it, site visits are included in Support Contracts and we shall get someone out to you in a jiffy!