IT Support – the right expertise at the right time


15th January 2018

Outsourcing IT expertise can take many forms. The two most common however are either passing all IT support, infrastructure and change expertise to a third party partner, utilising their experience, expertise and dedicated resources enabling you to focus purely on your core business or, to work in a hand-in-glove way in support of an IT manager, providing them with additional resources and systems to support and protect the business, reducing HR responsibilities but maintaining access to the skilled expertise as and when required and often benefiting from specialist alerting applications to provide the most stable IT infrastructure for your team as possible.

Why consider Outsourcing

With advances in technology, you may feel that you no longer have the best expertise locally to support your business needs or be benefiting from the latest technologies to protect your critical business systems.

You may be experiencing more and more that your team are becoming involved in dealing with IT issues, impacting their productivity, rather than focusing on their own responsibilities in the business. In a small business, responsibility of the internal IT network generally rests on the shoulders of one individual who may not even be particularly ‘IT savvy’!

If you are pushing along with a business expansion, often it’s the case that your investment commitments will quite rightly be driven towards additional business development, recruiting people to deliver the growth through sales and/or operational delivery. In this case, outsourcing back office needs such as an expanding IT network is a good way of giving your team the support they need without the commitment of employing an IT team.

Why technical expertise is required

In this day and age, IT can no longer be considered ‘back office’ or a ‘support tool’ consideration. It is now a primary, business critical part of almost every organisation in one way, shape or form.

Along with digitisation, comes the need for technical expertise when things fail or go wrong (which they do – and normally when you either least expect or can afford for it to). Moreover, digitisation also brings obligation and responsibility; working within the confines of what will be, from May 2018, the General Data Protection Guidelines (GDPR) to protect individuals’ data.

Working with an IT partner provides a huge support to the owner of a business in terms of observing those obligations and really removes the headache of IT from their team. Any problems, simply pick up the phone and call one number and (if you’ve picked the right Partner) you’ll have an experienced IT engineer ready to assist immediately.

Benefits of outsourcing to Microminder

We have a vast team of engineers strategically based in all areas of the UK and the Republic of Ireland to ensure we can be onsite when you need us to. We offer immediate telephone IT support where we achieve a successful fix rate of over 85% using remote access technology to fix your reported issue.

Microminder are not new to the scene, with 35 years of continuous trading we have the experience and providence to give you complete peace-of-mind and reassurance that you have the best IT partner for your needs.

We offer a wide range of Technical Services, allowing us to be a market leader and the chosen IT provider to over 2000 clients nationwide.

Support from a Partner on an ad-hoc basis can sometimes become rather costly so Microminder offer cost effective IT support contracts which include everything you might need from your IT Partner. Get in touch today!

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